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Check-in

We’re almost there: you’ve bought the ticket, packed your bags and now all you have to do is check in. Find out about all the ways you can do this on ITA Airways .

CHECK IN ONLINE OR VIA OUR APP

Save time and avoid queues at the airport, check in online. You can choose the ITA Airways APP to check in with ease. If you don't have it, download it now, it's available for iOS, on the App Store, and for Android, on Google Play.
 
During check-in, remember to select your favourite seat! In Economy Class, this option is offered to you free of charge or for a small additional fee, depending on the fare class of your ticket.

THREE-STEP ONLINE CHECK-IN

  1. Enter the details of your booking: select your flight and the passengers you are traveling with
  2. Select additional services: 
    • Seat selection (free in Economy Class for Classic Plus and Flex fares or with a supplement based on your fare class). If you choose your seat before departure, you can save up to 100% of the  price applied at the airport.         
      Baggage to be checked (if you travel on the Light Fare you can save up to 50% compared to the price applied at the airport)
  3. Select how to receive your boarding pass

If you have a bag to check in, beat the queue by placing it in the special drop-off desks, where available, or at the Business Class desks.        

To receive suitable assistance, check-in for unaccompanied minors and for people who have need of special assistance should take place at the airport.

WHEN DOES THE ONLINE CHECK-IN OPEN?

                                          
Online check-in is available 48 hours prior to the departure of your flight. For flights to/from the USA, online check-in is only available 24 hours prior to the departure of your flight.         
        
For further information, please see the dedicated page.

WHEN IS THE LATEST I CAN CHECK IN ONLINE?

Please note that it is possible to complete the check-in, reprint your boarding card, change your seat or purchase extra baggage or additional services up to an hour and a half prior to departure for international flights and up to 45 minutes prior to departure for domestic flights.

Exceptions: on which website should you complete the check-in?

    For flights departing from:
Check-in completed on:
AMSTERDAM www.klm.com
  GENEVA, ZURICH Dnata

The Seat Selection service is not applicable for departures from these airports.  

ADDITIONAL SERVICES

  • Do you prefer the window or the aisle? Select your on-board seat during the online check-in.
  • Would you like to travel with an extra bag in addition to your current baggage allowance? If you travel with a Light Fare you can save up to 50% on the airport price.*. Purchase your Extra Bag now.                      

Differently abled passengers can enjoy the same discount by calling the dedicated phone number for SPECIAL ASSISTANCE  the day before the flight's departure.

The Light fare check-in is only available online, from the ITA Airways WEBSITE and ITA Airways APP or via the fast check-in stations found at the airport*.  

*Passengers with animals to transport in the cabin and passengers who require special assistance should still proceed to the check-in desks.

FREQUENTLY ASKED QUESTIONS