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Baggage assistance

All the contacts and everything you need to know should your baggage be delayed, tampered with or lost.

LOST ITEMS

DID YOU LEAVE SOMETHING ON BOARD AN ITA FLIGHT OR IN A LOUNGE?

IN ROME FIUMICINO

If you have left an item on board a flight arriving at Fiumicino, or in one of our lounges in Rome, you can request assistance at our Lost&Found office, Arrivals area, or by writing to the Found Items Service via the email address: lostitems@itaspa.com specifying flight number, date, name, surname, contact details (address, telephone, fax, email), name of the lounge and detailed description of the forgotten item.                                         

Upon confirmation of the discovery of the item, the offices for the collection of lost items are open for our customers every day from 7 am to 1 pm and from 3 pm to 7 pm at the Lost&Found offices in Fiumicino

We would also like to inform you that the objects found will be kept by ITA Airways  for 20 days from the date of discovery, after which they will be entrusted to the ADR Lost Property Office.

For all items forgotten in areas other than those listed, please contact the ADR Lost Property Office at the following email address: lostfoundadr@adr.it

OTHER AIRPORTS

Please contact the Lost & Found Office at the airport of arrival or visit the airport's website for more information.